Responsible Gaming
at 8999but
At 8999but, we believe that gambling should always be an enjoyable, controlled pastime — never a source of stress, debt, or harm. This page outlines the tools, guidelines, and support resources available to every player across Bangladesh.
8999but is strictly for adults aged 18 and above. Every account undergoes identity and age verification through our KYC process before deposits or withdrawals are permitted.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is applied, it takes effect immediately — removals or increases require a 7-day cooling-off period.
Feeling overwhelmed? Activate a temporary time-out from 24 hours up to 6 weeks. During a time-out, your account is fully suspended and you will not receive any promotional communications.
Request a self-exclusion period of 6 months, 1 year, 3 years, or permanently. Self-exclusion is processed within 24 hours and cannot be reversed during the chosen period.
Our responsible gaming system continuously monitors account activity for patterns that may indicate harmful play. Our team may proactively reach out if concerning trends are detected on your 8999but account.
Enable session time reminders that notify you at regular intervals — every 30, 60, or 90 minutes — about how long you have been playing and how much you have wagered during that session.
Our Commitment to Safe Play
8999but is deeply committed to promoting responsible gambling among all players in Bangladesh. We firmly believe that online betting and casino games, when approached responsibly, can be a genuinely entertaining hobby. However, we also recognise that for a small number of people, gambling can become a problem — and we take that seriously.
Our responsible gaming programme is built on four core principles: prevention, early detection, player empowerment, and compassionate support. We invest in tools and processes that help our players maintain full control over their gambling activity at all times. Every feature described on this page is available free of charge to all registered 8999but accounts.
We work to ensure that vulnerable individuals — including minors, those with a history of problem gambling, and those experiencing financial hardship — are identified early and protected from harm. Our support team is trained to handle sensitive conversations with empathy and confidentiality. No player will ever be penalised or judged for reaching out to us about a gambling concern.
8999but will never use dark patterns, misleading bonus terms, or psychological manipulation to encourage players to gamble beyond their means. We are committed to transparent odds, fair game outcomes, and honest communication — always. Responsible gaming is not a box we tick; it is central to how we operate every day.
Age Restriction Policy (18+)
Gambling is strictly prohibited for anyone under the age of 18 on 8999but. This is a non-negotiable policy that applies to every player, regardless of location within Bangladesh or the type of game being played.
How We Verify Age
All new accounts on 8999but are subject to mandatory Know Your Customer (KYC) verification before any financial transactions are processed. As part of this process, players must submit a valid government-issued photo identification document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — confirming that they are 18 years of age or older.
In cases where our automated verification system cannot confirm age with certainty, a manual review is conducted by our compliance team. Accounts that fail age verification are immediately suspended and any funds deposited are returned to the player.
Protecting Minors in Your Household
If you share a device or computer with minors, we strongly recommend using a parental control application to restrict access to gambling websites. You should also ensure that your 8999but account credentials are never stored in a shared browser profile and that you always log out after each session. Responsibility for keeping login credentials secure rests with the account holder.
If you suspect that a minor has registered or is using a 8999but account, please contact our support team immediately at support@8999but. All reports are treated as strictly confidential and investigated as a matter of priority.
Deposit Limits & Budget Controls
One of the most effective ways to maintain control over your gambling activity is to set clear financial boundaries before you start playing. 8999but provides a comprehensive suite of deposit limit tools that put you firmly in the driver's seat when it comes to managing how much you spend on our platform.
Available Limit Types
- Daily deposit limit: Cap the maximum amount you can deposit within any 24-hour rolling period. For example, setting a daily limit of ৳2,000 means you cannot deposit more than ৳2,000 in a single day regardless of which payment method you use (bKash, Nagad, Rocket, Upay, bank transfer, or card).
- Weekly deposit limit: Set a cap for the total deposits permitted across a rolling 7-day window, giving you a broader view of your weekly gambling budget.
- Monthly deposit limit: The most comprehensive financial control option — ideal for players who prefer to budget on a calendar-month basis. A monthly limit covers all deposits across a 30-day rolling period.
- Session loss limit: Define the maximum amount you are comfortable losing in a single gaming session. Once this threshold is reached, your session is automatically ended and you are returned to the lobby.
- Wager limit: Set a maximum bet size per round or per spin, helping you extend your play time and avoid large single-bet losses.
How to Apply or Change Limits
Deposit and wager limits can be set, adjusted, or reviewed in the "Responsible Gaming" section of your 8999but account settings. Applying a new limit or reducing an existing limit takes effect immediately with no waiting period. However, increasing a limit or removing an existing limit is subject to a mandatory 7-day cooling-off period — this delay is intentional and is designed to prevent impulsive decisions made during moments of heightened emotion.
Research consistently shows that decisions to increase gambling spending are often made in the heat of the moment — immediately after a loss, during an exciting match, or after a big win. The 7-day cooling-off period for limit increases gives you time to reflect and ensures your financial boundaries reflect your genuine, considered preferences rather than a momentary impulse.
Time-Out & Cooling-Off Periods
Sometimes the best thing a player can do is simply step back and take a break. 8999but's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. Time-outs are ideal for players who feel they are gambling more than they planned but do not feel they need a full self-exclusion.
Available Time-Out Periods
What Happens During a Time-Out?
- Your 8999but account is immediately locked — you cannot log in, deposit, wager, or withdraw during a time-out.
- Any pending withdrawal requests that were submitted before the time-out began will continue to be processed normally.
- All promotional emails, SMS notifications, and bonus offers are suspended for the duration of the time-out period.
- When your time-out expires, your account is automatically restored. You will receive an email notification 24 hours before reactivation so you can extend your break if needed.
- Time-out periods cannot be shortened or cancelled once activated. This is by design — the protection only works if it is firm.
You do not need to be in crisis to use a time-out. Many of our responsible players at 8999but schedule regular short breaks during busy sports seasons like the Bangladesh Premier League (BPL) or IPL, when the volume of betting opportunities can make it easy to lose track of spending. A proactive time-out is a sign of maturity and self-awareness, not weakness.
Self-Exclusion Programme
Self-exclusion is the strongest account protection measure available at 8999but. It is designed for players who have recognised that their gambling is out of control and who need a firm, extended barrier between themselves and the platform. Self-exclusion is always free, always confidential, and always prioritised by our team.
Self-Exclusion Period Options
- 6 months: The minimum self-exclusion period. Suitable for players who have identified a problem and want meaningful time to address it with professional support.
- 1 year: A full twelve-month exclusion, giving players substantial time to recover and implement healthier habits before considering a return.
- 3 years: A long-term exclusion recommended for players who have experienced significant financial or personal harm related to gambling.
- Permanent: A lifelong exclusion with no option to return. This is the most serious measure and is irreversible. We encourage players to consider this option carefully before selecting it — but we will never discourage someone who feels it is the right choice for them.
How to Request Self-Exclusion
Self-exclusion can be requested in two ways. The fastest method is via the "Responsible Gaming" section in your account settings, where you can select your preferred exclusion period and submit the request instantly. Alternatively, you can contact our support team directly at support@8999but and request self-exclusion by email — in which case our team will process the request within 24 hours and confirm by return email.
What Self-Exclusion Covers
- Complete suspension of your 8999but account — no login, no deposits, no wagering, no withdrawals of new funds.
- Immediate removal from all marketing and promotional communications.
- Blocking of any new accounts created using the same personal details (name, NID, phone number, or email address) during the exclusion period.
- Any remaining balance in your account at the time of self-exclusion will be held securely and returned to you upon verified request at the end of the exclusion period.
Once a self-exclusion is activated on 8999but, it cannot be shortened or overridden for any reason — including requests from the player themselves. This is not a policy we enforce to be restrictive; it exists because the most dangerous moment for a person recovering from problem gambling is often the moment they feel they have "got better" and want to return too soon. The fixed exclusion period is there to protect you, not restrict you.
Recognising Problem Gambling
Problem gambling does not always look the same from the outside, and many people who are struggling do not immediately recognise the signs in themselves. The following checklist covers common warning indicators. If you identify with several of these statements, we strongly encourage you to reach out to our support team or one of the external organisations listed in the next section.
Identifying with three or more of the above signs may indicate a developing or existing gambling problem. Please do not wait until the situation worsens. Reaching out for help early makes recovery significantly more achievable. The 8999but responsible gaming team is here to listen without judgement.
Support Resources & Help
If you feel that gambling is becoming a problem for you or someone you care about, help is available. 8999but's own support team is your first point of contact, but we also encourage players to seek guidance from independent organisations that specialise in gambling addiction and mental health support.
Contact 8999but Support
Our responsible gaming support team is available around the clock, every day of the year. You can reach us by email at support@8999but. When contacting us about a responsible gaming concern, please mention "Responsible Gaming" in your subject line so your message is routed directly to our specialist team rather than the general support queue. We aim to respond to all responsible gaming enquiries within 2 hours (Bangladesh Standard Time, UTC+6).
What Our Support Team Can Do
- Apply a time-out or self-exclusion to your account immediately upon your request.
- Review and adjust your deposit, session, and wager limits on your behalf.
- Provide a full transaction and session history so you can assess your gambling activity objectively.
- Connect you with information about external counselling and mental health resources available in Bangladesh.
- Discuss your situation confidentially and without any pressure to continue playing.
Phone numbers listed above for external organisations are provided for reference. Always verify current contact details directly with the relevant organisation as numbers may change over time. 8999but is not affiliated with any of the external support organisations listed above. These are independent resources provided solely for the benefit of players who may need help.
Safer Gambling Tips
Responsible gambling is not about gambling less — it is about gambling smarter. The following practical tips are designed to help you maintain a healthy relationship with betting and casino games on 8999but, so that every session remains fun, controlled, and within your means.
Managing Your 8999but Account Wisely
- Regularly review your transaction history in the account section to keep an accurate picture of your total deposits, wagers, and net balance.
- Use the deposit limit and wager limit features as a first line of defence — setting them costs nothing and provides immediate protection.
- If you win a significant amount, consider withdrawing a portion immediately rather than reinvesting it all back into further play.
- Keep bKash, Nagad, and Rocket payment credentials separate from your 8999but login to reduce the impulse to make unplanned deposits during a session.
- Talk openly with a trusted friend or family member about your gambling activity. Transparency and accountability to someone you trust is a powerful deterrent to problem gambling.
The purpose of gambling at 8999but is to have fun. Cricket betting during the BPL, spinning the reels on your favourite slot, or playing a hand of Dragon Tiger should feel exciting and enjoyable — not stressful or compulsive. If at any point the fun stops, that is your signal to pause. Use the tools available to you, reach out to our team, and remember that your wellbeing always comes before any game.
Enjoy Gaming Responsibly
Now that you understand the responsible gaming tools available at 8999but, explore our full range of entertainment — from live cricket betting and slots to Dragon Tiger and casino classics. All deposits via bKash, Nagad, and Rocket. 18+ only.